REGISTRATION

How do I register?

It's very easy to register yourself as a buyer at SellYourMotors.com. Just fill out the registration form and submit the requested documents. As your initial registration is approved (might take up two working days). The next step is to pay a 100% refundable deposit for a one-year membership. When this is confirmed, your account will be activated and you can enjoy access to our online auction application.
Make sure to register in the name that you desire the paperwork completed in. The bank account you are paying from needs to match the name of your membership account. Due to the fact that membership is only allowed for professional used car dealers, we will ask you for a valid trade license.

What features do I receive by registering?

After the registration is complete and fees paid, you will receive your user-name and temporary password.
Live-auctions are real-time offers from our inspection facilities, through which consumers are willing to sell their cars. Normal auctions are only running for a few minutes (e.g. 10-15 minutes) and bids can be placed after viewing a detailed inspection report. In this case, you will be awarded the deal only if you have placed the highest bid first. You will be able to bid the price you are willing to pay for the vehicle. Once the offer is accepted and you have been the first to submit the highest valid offer, you will be awarded the deal.
Normal running Auctions: are live auctions from our locations and can be purchased immediately or place your bid, as the final price is displayed already, if the final bid meets the expected price by the car owner.
No Reserve auctions offer cars where the highest bidder will guarantee to purchase the car at the final auction price.
Delivery services can also be provided at an extra cost, if you're a member

Why do I need to register?

Buyers need to register in our system because we need to collect information to verify legitimacy. It is required that we have full knowledge of all our clients. All that information will assist us in the release of your vehicle to you. With a complete registration, you will be allowed to buy as many vehicles you want for one year. It will also be a fast way for you to arrange delivery. All of our offers on used cars are only available to professional used car dealers.

Are there any fees or deposits I must pay in my registration?

Membership and registration at SellYourMotors.com is TOTALLY FREE. There is a 100% REFUNDABLE deposit of 5,000 AED/10,000 AED to be paid to ensure serious transactions. You can cancel membership whenever you want and get a refund of your deposit. And also, you can always top up your deposit to increase your ability to bid on and purchase more cars simultaneously. The payment is always by bank transfer.

PAYMENT

How do I make the payment?

You can use bank transfer, or ATM deposit into SYM bank account for vehicle purchase payments. For this, you can pay in your deposit by bank transfer. Make sure you send us a proof of payment before we can release the car for you.

How can I get SellYourMotors.com's bank account?

After you complete all the registration process and your membership has been approved, you will receive all the instructions to complete the transaction in your email, which includes our bank account. In case you already are a registered member.

What costs are involved to buy on SellYourMotors.com?

To register and buy at SellYourMotors.com website is totally free, with no additional costs. If you decide to purchase a vehicle, you'll certainly have to pay the price of it plus Admin fees of 200 AED (subject to change).

When is my payment due?

All payments of vehicle purchases are due immediately. We advise you to pay right away the purchase of the vehicle to avoid any penalty and/or cancellation.

What is SellYourMotors.com's bank account details?

Account Number: 1015409411603
Name: S Y M Auctions Organizing LLC
Currency: AED
Bank: Emirates NBD
Branch: Burj Al Arab
IBAN: AE330260001015409411603
BIC: EBILAEADXXX

BIDDING

What is a Normal auction?

They are real-time offers from our inspection facilities, through which consumers are willing to sell their cars. Normal auctions are only running for a few minutes (e.g. 10-15 minutes) and bids can be placed after viewing a detailed inspection report. In this case, you will be awarded the deal only if you have placed the highest bid first.You will be able to bid the price you are willing to pay for the vehicle. Once the offer is accepted and you have been the first to submit the highest valid offer, you will be contacted by a member of our team to inform you if the purchase has gone through.

What is a No Reserve auction?

They are cars from our inventory and can be purchased guaranteed only to the highest bidder at the end of the auction.

How do I know in case my bid on a Normal Auction has been awarded?

We will be contacted by one of our team members. You can also check the status of all your bids by contacting any of our buyers.

How can I cancel a bid or a purchase?

Due the fact that a bid or purchase is a binding contract, it cannot be lowered, cancelled or retracted once it has been placed.

I am a member of SellYourMotors.com and I have bid on a few cars. Why can't I place any more bids or purchase additional cars?

In this scenario, your deposit which is a type of guarantee, has most likely been exhausted. One of the reasons that leads to this situation is that you have placed a bid on a running No Reserve auction, and you are a winner for the auction. Then you have purchased a car and have an outstanding amount in your account. In this case, you can continue bidding or purchase further vehicles after all outstanding transactions have been paid. If you wish to increase your ability to bid on or purchase more cars, we advise you to top up your deposit accordingly to 10,000AED. Your deposits are 100% refundable, as soon as you cancel your membership or wish to reduce it to our minimum amount. To do that, go to your account page and top up your deposit in the transactions, respectively deposits section.

SHIPPING

Who is responsible for shipping and/or shipping costs?

The buyer is responsible for all shipments. We at SellYourMotors.com can assist you by arranging shipping through our shipping partners, who can also place marine insurance for cars (optional) at a premium of declared invoice value. Feel free to contact our service hotline to know more.

OTHER QUESTIONS

How SellYourMotors.com select the vehicles for the deals?

Most of the vehicles in our company are from consumers willing to sell their cars. On the other hand, we also offer vehicles from commercial sellers, such as manufacturers, leasing companies, rental companies and financial institutions.

Can I negotiate the price of the vehicle?

No. Vehicle prices at SellYourMotors.com are not negotiable.

How will I know where the vehicles are located?

You will have all information of the vehicle that you purchased when the transaction is done. You can contact us on 800-SYM or 043301030, prior to the purchase or bid.

How can I know the condition of the car?

We have professional representatives that guarantee the inspection of every car at SellYourMotors.com, before displaying it on our website. We provide a full inspection report for every car added to the company.

Can I physically check the vehicles I am interested in bidding on?

No, this is not possible. However, all cars are displayed with extensive information, including several pictures and a full inspection report generated by our professional car inspectors.

What if the vehicle is not in the condition advertised?

We advise you that before you bid on a vehicle or make a purchase that you are certain of all the options and conditions of the vehicle. We provide very precise pictures and inspection reports prior to the transaction. If, in rare cases, the vehicle differs significantly from the advertised condition, we will promptly cancel the transaction.

How do I get notified about any auctions?

They only run for a few minutes (e.g. 12 minutes). You will receive an instant notification through our auction application, you will be notified for all new auctions. We advise you to download our app "SellYourMotors.com Auction” in case you have a smartphone or tablet. feel free to contact our service line on 043301030.